Faults & repairs
Boiler not working? Safe checks and the next step
You do not need to identify the failed part before asking for help. Check for an emergency first, then gather a few useful observations without opening the boiler.
Read the guideClear answers for your home
Understand the next step.
Without becoming the expert.
Useful guidance for boiler faults, maintenance, moving home and planning work. No need to learn a part number before getting help.
12 guides
Faults & repairs
Boiler error codes: find the right model guidance
The same letters or numbers can mean different things on different boiler ranges. Start with the manufacturer and exact model—not a generic code table.
Read the guideServicing & safety
Boiler service or gas-safety check: which visit?
Both can matter, but the wording should tell you what is actually being done. Choose the visit for your purpose rather than assuming every certificate includes a full service.
Read the guideYour home
Moved home? Boiler records, servicing & safety checks
You do not need to know the previous owner’s engineer, identify every valve or decide immediately to replace the boiler. Start with the records and what you need to understand.
Read the guideFaults & repairs
Boiler losing pressure: what to note before a repair
A changing gauge reading needs context. The useful question is not just “what number should it be?”, but why the system is behaving differently.
Read the guidePlanning ahead
Repair or replace your boiler? The decisions that matter
The useful comparison is a defined repair against a properly scoped replacement—not the price of a part against an incomplete installation headline.
Read the guidePlanning ahead
Maintenance plan or one-off boiler service?
A monthly price can be convenient, but it only makes sense when the included work, total commitment and limits are clear.
Read the guideYour home
Preparing for a boiler or heating-engineer visit
You do not need to prepare a technical diagnosis. The most useful preparation is making the appliance accessible and the problem easy to describe.
Read the guideFaults & repairs
Frozen condensate pipe: safe cold-weather guidance
An exposed condensate pipe can freeze in cold conditions, but cold weather does not prove that this is why your boiler has stopped.
Read the guideServicing & safety
Ideal Logic & new-build boiler care
A recent installation or a long warranty does not tell you when maintenance is due. Use the appliance documents and keep the service history easy to find.
Read the guideServicing & safety
Landlord gas-safety checks: preparing the appointment
The useful preparation is a complete appliance list, agreed access and clear instructions about where the record should go. A booking alone is not a completed safety check.
Read the guideYour home
Choosing a local heating engineer: useful checks
When your previous engineer has retired or you have moved area, a few practical checks can make the next booking easier to judge.
Read the guideReady to get it sorted?
See the visit options and current prices. Then arrange your appointment online.