Look for the appliance manuals, service records and any installation or warranty documents. If the history is unclear, discuss a service or a separately scoped inspection. Report an actual fault as a repair enquiry.
Gather the useful paperwork.
Keep any service record, commissioning checklist and manufacturer warranty information together. Note the visible boiler make and model and whether there is a hot-water cylinder. Missing documents are a reason to ask questions, not automatic proof that the equipment is unsafe or needs replacing.
Explain the purpose of the visit.
“I want the boiler serviced”, “I want a pre-purchase gas inspection” and “the hot water keeps going cold” are different jobs. Describe which applies so that the right scope is arranged. For a purchase, access needs to be agreed with the current owner or agent.
Ask how to use the system day to day.
It is reasonable to ask about the ordinary heating controls and where the relevant manual can be found. Avoid adjusting unfamiliar valves or opening equipment to work it out yourself. Keep the explanation and service record somewhere you can find again.
You are welcome as a new customer.
Gas Champion takes bookings from new and returning customers. The business is based in Haverhill and covers the listed local area. You do not need a maintenance plan or an introduction from an existing customer to arrange a one-off visit.
Choose continuity after the first step.
Once you understand the system and any immediate work, decide whether one-off servicing or a maintenance plan suits you. A plan should be chosen for its included work and commitment, not because moving home creates an obligation to subscribe.
Useful official guidance
General information does not replace the instructions for your appliance or an inspection of your home.
HSE: gas safety at home