Clear scope.
Clear decisions.
Read the practical information here, then review the full terms supplied for your chosen booking or plan before accepting.
One-off service and repair visits.
The standard boiler service is listed at £125. A diagnosis / repair visit is £125 and includes up to 90 minutes onsite. Parts, materials, additional labour and return visits are separately quoted unless the written agreement expressly includes them. Check the chosen service, property details and final total in online booking before paying.
Appointments and access.
Two-hour windows describe the expected arrival period, not the duration of the job. Give the correct address, relevant appliance details and known access restrictions. Contact Gas Champion promptly if you need to change an appointment; the booking terms supplied when you order set out the applicable cancellation arrangements.
Maintenance plans.
Bronze, Silver and Gold cover only the specified checks and maintenance listed for that tier. They are maintenance contracts, not insurance or unlimited breakdown cover. Existing faults can require a separate diagnosis and repair before a system is suitable for a plan.
Additional work and exclusions.
Unlisted repairs, parts, cleaning and remedial work are not automatically included. Gold’s burner seals and ignition electrodes are included only if deemed required at the annual check. Priority response remains subject to availability; it is not a guaranteed same-day or 24-hour service.
Commitment, renewal and cancellation.
The plan information used for this comparison specifies a minimum of 12 months from the first payment and annual renewal unless cancelled. Early cancellation charges may apply. Review the current full agreement at signup, including the first-visit arrangements and the calculation of any cancellation amount, before accepting. Monthly and yearly billing options are shown in Klyro; confirm the current price before joining.
Your rights and your agreement.
This page explains the service structure; it is not a replacement for the complete terms supplied with your particular booking, quote or plan signup. Nothing here removes applicable consumer rights. Do not proceed if the price, included work or cancellation information is unclear: ask for clarification first.
Questions or a concern after a visit.
Contact Gas Champion with the booking or invoice reference and a description of the issue. Use [email protected] or text 07397 671 525. Do not send card details. If you suspect a gas or carbon-monoxide emergency, use the emergency service rather than the ordinary enquiry route.