Haverhill · Saffron Walden · surrounding villages

Simpler day-to-day control

Heating controls that make sense for your home.

Replace confusing controls or plan an upgrade without buying a thermostat that does not suit your boiler, hot-water system or household.

Work out what you need the controls to do.

Start with the frustration: a difficult programmer, the wrong schedule, unreliable room temperature or a wish to make changes from your phone. Some homes need straightforward physical controls rather than more apps. Your heating and hot-water arrangement determines which options are appropriate.

Check compatibility before purchasing.

Send the boiler model and photos of the current thermostat, programmer and receiver where accessible. For a system with a cylinder, include the hot-water controls. Compatibility can involve the boiler’s control interface, wiring, zones and the manufacturer’s instructions—not just whether a product is labelled smart.

Choose an agreed installation, not an assumed saving.

Gas Champion’s existing service range includes work with controls such as Hive, Nest, tado° and Honeywell. Product suitability, supply and any wiring work are agreed in the quote. No particular percentage saving is promised; the outcome depends on the home, settings and how the heating is used.

Leave with the everyday use explained.

The agreed handover should make the schedule and basic temperature changes understandable. Check the chosen manufacturer’s app, account and internet requirements before purchase. A control replacement is not a substitute for investigating an unrelated boiler fault.

Recognise your controls?

Start with what
you already have.

A photo of your thermostat and the boiler model is a useful starting point. You do not need to choose a brand before asking what would suit your system.

Equipment and compatibility are confirmed in your quotation.

Ask about your heating controls
Hive thermostat with a central dial and separate target and actual temperature displays.
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Hive thermostat
Square tado° thermostat with a digital temperature display and touch controls.
Photograph unavailable here.Open the original image
tado° thermostat
Before you enquire

Useful answers.

Can I supply my own thermostat?
Discuss the exact model before ordering. The installation arrangement and compatibility must be agreed first.
Will a smart thermostat fix my heating fault?
Not necessarily. An existing fault needs investigating; replacing controls by guesswork can leave the original problem unresolved.
Do I have to use a phone app?
That depends on the chosen product. Tell us that physical controls are a priority so that the proposed option fits how you use the heating.
Keep it straightforward

A useful next step

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Emergency guidance

Smell gas or suspect carbon monoxide?

Get everyone outside into fresh air. Call the National Gas Emergency Service from outside the property.

0800 111 999

Do not wait for a message or an online appointment. Avoid naked flames and do not operate electrical switches in the property.

For immediate danger or someone who is seriously unwell, call 999.